Success Stories: AI in Action

Discover how our AI solutions have transformed our clients' businesses with concrete, measurable results.

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Case Study: Fashion E-commerce

Profile: Online fashion store, 500+ orders/month

E-COMMERCE

Online Fashion Store: WhatsApp Chatbot for Customer Service

Profile: Italian fashion e-commerce, 500+ orders/month, team of 3 people

The Challenge

"Customer service was consuming 6 hours a day. Same questions about sizes, shipping, and returns. We wanted to focus on marketing and products, not answering the same emails repeatedly."

❌ 6 hours/day for repetitive email responses

❌ Average response time: 4-6 hours

❌ Unable to handle requests outside business hours

The AI Solution

We implemented an intelligent WhatsApp chatbot that automatically handles 90% of requests. The bot provides 24/7 customer support, manages orders and returns, and integrates with the management system.

✓ Integration with product and order database

✓ Real-time shipping tracking

✓ Automated returns and exchanges management

✓ Escalation to human for complex cases

The Results Obtained

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-85%

Customer Service Time

From 6h/day to less than 1h/day

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+40%

Customer Satisfaction

Immediate responses anytime

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24/7

Automated Support

No unanswered requests

"Now we can focus on what really matters: brand growth and new collections. The chatbot handles everything else automatically."

- Sofia M., Owner

HEALTHCARE

Medical Office: Voice Bot for Appointment Management

Profile: Medical practice with 3 specialist doctors, 200 patients/week

The Challenge

"The receptionist spent 70% of her time answering calls for appointments, cancellations, and information. This created long wait times and stress for everyone."

❌ 100+ calls per day to manage manually

❌ Patients waiting 10+ minutes on hold

❌ Errors in appointment management

❌ Unable to book outside office hours

The AI Solution

We implemented a telephone voice bot that handles appointments, booking confirmations, and provides basic information. It integrates perfectly with the practice's digital calendar.

✓ Automatic appointment and confirmation management

✓ Integration with doctors' calendars

✓ Immediate responses on hours and services

✓ Intelligent routing for emergencies

The Results Obtained

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-80%

Manual Calls

Receptionist handles only complex cases

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+60%

Automated Appointments

More patients served without extra staff

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100%

Calls Answered

No patient left without response

"The voice bot has transformed our practice management. Patients get immediate responses and our receptionist can finally focus on more important tasks."

- Dr. Marco L., Medical Specialist

The Numbers Speak Clearly

50+

Businesses Served

-70%

Average Cost Reduction

24/7

Guaranteed Support

98%

Client Satisfaction

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